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SME Services

Hour Pack
on demand

Senior IT support on demand, no monthly commitment. Buy a bundle of hours upfront and use them whenever you need: for one-off issues, small projects or occasional assistance. Billed per 15 minutes, valid for 12 months.

🎟️ No monthly commitment
⏱ Valid 12 months
💻 Remote or on-site
Request a Quote ← All SME services
Price on request
3 pack sizes · 15-min billing
Request a Quote

Three pack sizes to choose from

Small
10 hours
For one-off work and occasional support
Request quote
Best value
Medium
20 hours
Best balance of flexibility and value
Request quote
Large
40 hours
Most economical, for regular project work
Request quote

What's included in every pack

  • Billed per 15 minutes, you only pay for time actually spent
  • Incident priority: hour pack clients get priority scheduling over ad-hoc
  • Valid for 12 months from date of purchase
  • Remote and on-site work both drawn from the same pack (travel time not charged)
  • Windows & workstations, Microsoft 365, network, cybersecurity and user management
  • Hour usage tracked and reported, no surprises
Ideal for

SMEs with occasional IT needs that don't justify a monthly subscription. Project-based work, planned maintenance, or organisations testing the collaboration before committing to a subscription.

Price on request
Tailored to pack size
🎟️ 3 pack sizes (10/20/40h)
⏱ Billed per 15 minutes
📅 Valid 12 months
💻 Remote or on-site
Request a Quote
EN NL TR

What's in scope and what isn't

Hour packs cover most day-to-day IT tasks. Large infrastructure migrations are handled as separate enterprise engagements.

✓ In scope
  • Windows & workstations: troubleshooting, updates and new device setup
  • Microsoft 365 & cloud: Outlook, Teams, OneDrive and SharePoint
  • Network & connectivity: Wi-Fi, VPN and router configuration
  • Cybersecurity & backup: MFA setup, backup configuration and endpoint protection
  • User management: onboarding, offboarding, permissions and password resets
  • Troubleshooting and incident resolution
  • Remote and on-site work
Out of scope
  • Proactive monitoring and monthly health reports (subscription only)
  • Digital resilience assessment (subscription only)
  • AI & smarter working advisory (subscription only)
  • Hardware procurement and physical installation
  • Software licences (provided by customer)
  • Large infrastructure migrations (separate enterprise engagement)
  • Application development or packaging
  • 24/7 emergency response (no guaranteed response time)
  • Network hardware (switches, firewalls) repairs
// How it works

From quote to first hour used

1

Contact & intake

Brief call to understand your environment and typical IT needs. We agree on the right pack size.

2

Quote & purchase

You receive a quote with the pack price. Once confirmed, hours are available immediately.

3

Use hours as needed

Submit a request by phone or email. Work is scheduled and completed. Hours deducted per 15 min.

4

Usage reporting

You receive a summary after each engagement showing hours used and remaining balance.

Frequently asked questions

Hours are valid for 12 months from the date of purchase. Extensions can be arranged if needed.
Work is billed per 15 minutes, so you only pay for time actually spent on your issue.
Yes. You can purchase an additional pack at any time. Remaining hours carry over until their expiry date.
Yes. Both remote and on-site work can be drawn from your hour pack. Travel time is not charged.
A pack is a one-time purchase with no ongoing commitment. A subscription provides a fixed monthly budget, guaranteed response times and proactive monitoring. If you need regular support, a subscription is usually more cost-effective.

Other SME services

Subscriptions

Monthly senior IT support with monitoring, health reports and a dedicated contact. Basic, Pro and Premium plans.

View subscriptions →

Ad-hoc

Immediate assistance for one-off issues with no commitment. Invoice afterwards.

View details →

Free IT Scan

Quick scan of your IT environment. No commitment, no jargon. A useful first step before choosing a support model.

Request a free scan →

Need flexible IT support without a monthly commitment?

Send a message or email directly. I'll respond within one business day and we can discuss which pack size fits your needs.

Request a Quote ← All SME services